Policies
Non-Discrimination Notice and Rights of Individuals Seeking Interval House Services
Interval House does not discriminate in the provision of service on the basis of age, race, creed, sex, ethnicity, color, national origin, marital status, sexual orientation, disability or religion.
- No individual shall be deprived of any civil right solely by reason of her/his involvement with the program.
- All individuals seeking our services have the right to be fully informed of the rights described here, the services provided by the program and any limitations on those services.
- All individuals have the right to be fully informed of any obligations under any rules and procedures related to their participation in the program.
- All individuals have the right to make their own decisions within the rules and policies of the program.
- All individuals have the right to give suggestions and input concerning the program and services, to have input heard and receive feedback on it.
- All individuals have the right to access/inspect their own records and may request the correction or removal of inaccurate, irrelevant, outdated or incomplete information from her/his records.
- All individuals have the right to file a grievance according to written grievance policies, which shall be available upon request.
Transparency in Coverage Rule
The Transparency in Coverage Rule was issued in 2020 by the U.S. Department of Health & Human Services, U.S. Department of Labor and U.S. Department of the Treasury and requires health plans (which includes clients like Interval House who sponsor employee benefit plans) to publish two separate MRFs (machine readable files). Click here for the MRFs that are made available in response to this rule and include negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.